Privacy Policy

Introduction

You authorize TuPack to access your public profile (such as username) for the sole purpose of account gameplay integration. This is inclusive of the information on your Google Account, X (Formerly Twitter) Account, or your Telegram Account. We do not collect or store private messages or other sensitive data. You are responsible for securing your account. TuPack is not liable for unauthorized access due to compromised credentials.

This privacy notice for The TuPack Organization (“Company,” “we,” “us,” or “our“), describes how and why we might collect, store, use, and/or share (“process“) your information when you use our services (“Services“), such as when you: Visit our website at https://tupack.io or engage with us in other related ways.

Information Collection

Summary: We collect publicly available information that you provide to us and may collect personal information in some circumstances where you will be informed of such beforehand. Some information — such as your Internet Protocol (IP) address and/or browser and device characteristics — is collected automatically when you visit our website.

We collect personal information that you voluntarily provide to us when:

Connecting your social media account.

Filing a dispute.

This is inclusive of only publicly accessible information outside of the context of dispute resolution and wager room-related information. We do not gather or process any unnecessary sensitive information in order to maintain user anonymity and privacy. We do not knowingly collect data from or market to users under 18 years of age.

Personal Information Provided by You

Dispute-related information

Wallet address and transaction history

Game-related player information

Non-identifiable information

Sensitive Information

We do not process sensitive information/when necessary, with your consent or as otherwise permitted by applicable law, we process the following categories of sensitive information:

Payment Data

We merely allow users to connect their in-game wallet with their wallets on different blockchains. We do not directly process this payment information and are not able to withdraw or use funds on your behalf. All transactions are processed by you in a voluntary manner and with your consent based on the regulations and rules associated with your blockchain service provider.

Social Media Login Data

We provide you with the option to register with us using your existing social media account details, such as your Google, X (Formerly Twitter), Telegram, or other social media account. If you choose to register in this way, we will collect the information described in the section called “Social Login Information Handling” below. All personal information that you provide to us must be true, complete, and accurate, and you must notify us of any changes to such personal information.

Information Automatically Collected

We automatically collect certain information when you visit, use, or navigate the protocol. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our protocol, and other technical information. This information is primarily needed to maintain the security and operation of our protocol, and for our internal analytics and reporting purposes. Like many businesses, we also collect information through cookies and similar technologies. This is telemetric information and is used only to improve TuPack. This information is not sold to any third-party vendors and cannot be accessed by any such vendors until and unless such has been specified in our Terms & Conditions and Privacy Notice.

Information Processing

Summary: We process your information to provide, improve, and administer TuPack, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent. If you choose to register or log in to TuPack using a social media account, we may have access to certain information about you.

We process your personal information for a variety of reasons, depending on how you interact with TuPack, including:

To Deliver and Facilitate Delivery of Services to the User: We may process your information to provide you with the requested service.

To Identify Usage Trends: We may process information about how you use TuPack to better understand how they are being used so we can improve them.

To Protect TuPack: We may process your information as part of our efforts to keep TuPack safe and secure, including fraud monitoring and prevention.

To Request Feedback: We may process your information when necessary to request feedback and to contact you about your use of TuPack.

To Resolve Disputes: We may use the information that you provide to assess and evaluate disputes filed by users.

To Respond to User Inquiries/Offer Support to Users: We may process your information to respond to your inquiries and solve any potential issues you might have with the requested service.

To Send Administrative Information to You: We may process your information to send you details about changes to our terms and policies and other similar information.

Social Login Information Handling

TuPack offers you the ability to register and log in using your third-party social media account details X (Formerly Twitter), Google, or Telegram. Where you choose to do this, we will receive certain profile information about you from your social media provider. The profile information we receive may vary depending on the social media provider concerned, but will often include your name, email address, and profile picture, as well as other information you choose to make public on such a social media platform.

We will use the information we receive only for the purposes that are described in this privacy notice or that are otherwise made clear to you on the relevant prompts when you connect your account for login purposes. Please note that we do not control, and are not responsible for, other uses of your personal information by your third-party social media provider. We recommend that you review their privacy notice to understand how they collect, use and share your personal information, and how you can set your privacy preferences on their sites and apps.

Legal Basis

Summary: We only process your personal information when we believe it is necessary and we have a valid legal reason (i.e., legal basis) to do so under applicable law, such as with your consent, to comply with laws, to protect your rights, or to fulfil our legitimate business interests.

If you are located in the EU or UK, this section applies to you.

The General Data Protection Regulation (GDPR) and UK GDPR require us to explain the valid legal bases we rely on in order to process your personal information. As such, we may rely on the following legal bases to process your personal information:

Consent: We may process your information if you have given us permission (i.e., consent) to use your personal information for a specific purpose. You can withdraw your consent at any time.

Analyse how TuPack is used so we can improve it to engage and retain users.
Support our marketing activities.
Diagnose problems and/or prevent fraudulent activities.
Understand how our users use TuPack so we can improve user experience.

Legitimate Interests: We may process your information when we believe it is reasonably necessary to achieve our legitimate business interests and those interests do not outweigh your interests and fundamental rights and freedoms. For example, we may process your information for some of the purposes described in order to:

Legal Obligations: We may process your information where we believe it is necessary for compliance with our legal obligations, such as to cooperate with a law enforcement body or regulatory agency, exercise or defend our legal rights, or disclose your information as evidence in litigation in which we are involved.

In legal terms, we are generally the “data controller” under European data protection laws of the information described in this privacy notice, since we determine the means and/or purposes of the data processing we perform. This privacy notice does not apply to the information we process as a “data processor” on behalf of our customers. In those situations, the customer that we provide services to and with whom we have entered into a data processing agreement is the “data controller” responsible for your personal information, and we merely process your information on their behalf in accordance with your instructions. If you want to know more about our customers’ privacy practices, you should read their privacy policies and direct any questions you have to them.

If you are located in Canada, this section applies to you.

We may process your information if you have given us specific permission (i.e., express consent) to use your personal information for a specific purpose, or in situations where your permission can be inferred (i.e., implied consent). You can withdraw your consent at any time. In some exceptional cases, we may be legally permitted under applicable law to process your information without your consent, including, for example:

For business transactions provided certain conditions are met.

For identifying injured, ill, or deceased persons and communicating with next of kin.

For investigations and fraud detection and prevention.

If collection is clearly in the interests of an individual and consent cannot be obtained in a timely way.

If disclosure is required to comply with a subpoena, warrant, court order, or rules of the court relating to the production of records.

If it is contained in a witness statement and the collection is necessary to assess, process, or settle an insurance claim.

If it is reasonable to expect collection and use with consent would compromise the availability or the accuracy of the information and the collection is reasonable for purposes related to investigating a breach of an agreement or a contravention of the laws of Canada or a province.

If it was produced by an individual in the course of their employment, business, or profession and the collection is consistent with the purposes for which the information was produced.

If the collection is solely for journalistic, artistic, or literary purposes.

If the information is publicly available and is specified by the regulations.

If we have reasonable grounds to believe an individual has been, is, or may be victim of financial abuse.

Information Sharing

Summary: We keep your information for as long as necessary to fulfil the purposes outlined in this privacy notice unless otherwise required by law.

We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy notice, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements). No purpose in this notice will require us keeping your personal information for longer than as required by law. When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize such information, or, if this is not possible then we will securely store your personal information and isolate it from any further processing until deletion is possible.

Cloud Computing Services

Communication & Collaboration Tools.

Data Analytics Services.

Data Storage Service Providers.

Finance & Accounting Tools.

Government Entities.

Payment Processors.

Performance Monitoring Tools.

Social Networks.

Testing Tools.

User Account Registration & Authentication Services.

Website Hosting Service Providers.

Information Storage

Summary: We keep your information for as long as necessary to fulfil the purposes outlined in this privacy notice unless otherwise required by law.

User Privacy Rights

Summary: In some regions, such as the European Economic Area (EEA), United Kingdom (UK), and Canada, you have rights that allow you greater access to and control over your personal information. You may review, change, or terminate your account at any time. You have the right to be informed on the type of information we collect and can contact us about it. You are not discriminated against based on any demographic aspect. You also have the right to have your TuPack account terminated at any given time.

In some regions (like the EEA, UK, and Canada), you have certain rights under applicable data protection laws. These may include the right:

To request access and obtain a copy of your personal information.

To request rectification or erasure.

To restrict the processing of your personal information.

If applicable, to data portability. In certain circumstances, you may also have the right to object to the processing of your personal information.

If you are located in the EEA or UK and you believe we are unlawfully processing your personal information, you also have the right to complain to your local data protection supervisory authority. You can find their contact details here: https://edpb.europa.eu/about-edpb/aboutedpb/members_en.

Withdrawing Consent

If we are relying on your consent to process your personal information, which may be express and/or implied consent depending on the applicable law, you have the right to withdraw your consent at any time. However, please note that this will not affect the lawfulness of the processing before its withdrawal, nor when applicable law allows, will it affect the processing of your personal information conducted in reliance on lawful processing grounds other than consent.

Account Termination

If you would, at any time, like to review or change the information in your account or terminate your account, you can contact us using the contact information provided. Upon your request to terminate your account, we will deactivate or delete your account and information from our active databases. However, we may retain some information in our files to prevent fraud, troubleshoot problems, assist with any investigations, enforce our legal terms and/or comply with applicable legal requirements.

Personal Information

The TuPack Organization does not collect or share your personal information until and unless such has been specifically stated to you or in the context where such takes place. Given the nature of the market that we operate within, we are required to implement Know Your Customer (KYC) efforts to ensure sufficient due diligence for regulatory purposes. In such cases, personal information, as necessary, is gathered and you will be informed on what types of information will be necessary within that context. In cases when a user has had their personal information gathered, they can ask for the deletion of their personal information. If a user asks us to delete their personal information, we will respect their request and delete their personal information, subject to certain exceptions provided by law, such as (but not limited to) the exercise by another consumer of their right to free speech, our compliance requirements resulting from a legal obligation, or any processing that may be required to protect against illegal activities.

Be Informed

Depending on the circumstances, you have a right to know:

Whether we collect and use your personal information.

The categories of personal information that we collect.

The purposes for which the collected personal information is used.

Whether we sell or share personal information to third parties.

The categories of personal information that we sold, shared, or disclosed for a business purpose.

The categories of third parties to whom the personal information was sold, shared, or disclosed for a business purpose.

The business or commercial purpose for collecting, sharing, or selling personal information.

The specific pieces of personal information we collected about you.

In accordance with applicable law, we are not obligated to provide or delete consumer information that is de-identified in response to a consumer request or to re-identify individual data to verify a consumer request.

Non-Discrimination

We will not discriminate against you if you exercise your privacy rights.

Limit Use and Disclosure

We do not process any of the following sensitive personal information of any of our users:

Social security information, drivers’ licenses, state ID cards, passport numbers.

Account login information.

Credit card numbers, financial account information, or credentials allowing access to such accounts.

Precise geolocation.

Racial or ethnic origin, religious or philosophical beliefs, union membership.

The contents of email and text, unless the business is the intended recipient of the communication

Genetic data, biometric data, and health data.

Data concerning sexual orientation and sex life

You have the right to direct us to limit our use of your personal information to that use which is necessary to perform the services that allow TuPack to operate. Once we receive your request, we are no longer allowed to use or disclose your information for any other purpose unless you provide consent for the use or disclosure of information for additional purposes.

Notice Updates

Summary: Yes, we will update this notice as necessary to stay compliant with relevant laws.

We may update this privacy notice from time to time. The updated version will be indicated by an updated “Revised” date and the updated version will be effective as soon as it is accessible. If we make material changes to this privacy notice, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this privacy notice frequently to be informed of how we are protecting your information. Based on the applicable laws of your country, you may have the right to request access to the personal information we collect from you, change that information, or delete it in some circumstances.